How to Buy
Choosing the right industrial electrical equipment is crucial, and at PINEELE, we aim to make your buying experience smooth, transparent, and supportive from start to finish. Whether you are purchasing transformers, switchgear, voltage stabilizers, or custom power solutions, here’s a step-by-step guide on how to buy from us.
Step 1: Make an Inquiry
Start by reaching out to us with your specific requirements. Tell us about the product you need, your technical parameters, the usage environment, and the quantity. The more details you provide, the more accurately we can assist you.
You can contact us through any of the following channels:
- 📧 Email: [email protected]
- 📞 Phone: +86 180-5886-8393
- 💬 WhatsApp: https://wa.me/8618058868393
Whether it’s a standard product or a custom solution, our experienced sales engineers will respond promptly—usually within 24 hours.
Step 2: Technical Consultation & Product Recommendation
After receiving your inquiry, our technical team will evaluate your application and provide professional guidance. We’ll recommend the most suitable product configuration or propose a custom design tailored to your needs.
You will also receive technical data sheets, dimension drawings, performance curves, and photos to help you understand the product better.
Step 3: Receive an Official Quotation
Once the specifications are confirmed, we will send you a formal quotation (Proforma Invoice) that includes:
- Product details
- Unit pricing
- Lead time
- Shipping cost & method
- Payment terms
We strive to offer competitive pricing while maintaining the highest product quality.
Step 4: Confirm the Order & Make Payment
Once you approve the quotation, you can confirm the order by issuing a purchase order (PO) or formally replying via email. We will then provide a Proforma Invoice for payment.
Payment Methods:
- Bank Transfer (T/T)
- PayPal (For samples or small orders)
- Letter of Credit (L/C) for large transactions
Upon payment confirmation, the order enters our production system.
Step 5: Production & Quality Inspection
Our factory will begin production according to the confirmed specifications and schedule. Every step is strictly controlled to comply with ISO standards and electrical safety regulations.
Before shipping, each product goes through strict quality inspection, including:
- High voltage withstand tests
- Load tests
- Appearance & dimensional checks
- Packaging safety test
You can request factory testing videos or third-party inspection reports if required.
Step 6: Secure Packaging & Shipping
After quality control, products are carefully packaged for sea or air transport. We use custom wooden crates, shock-absorbing foam, and moisture protection to ensure safety during international shipping.
Shipping Methods:
- 🚢 Sea freight (standard for large/bulk orders)
- ✈️ Air freight (urgent or lightweight items)
- 🚚 Express delivery (DHL, FedEx, UPS for small packages)
We will also send you a tracking number and shipping documents.
Step 7: Delivery, Installation & Support
Once you receive the goods, our after-sales team is available to assist you with:
- Installation guidance
- User manuals
- Remote technical support
- Spare parts or accessories
We are committed to long-term support and will respond quickly to any questions or concerns.
Need Help? Contact Us Anytime!
Whether you’re in the early planning stage or ready to place an order, we’re here to help.
- 📧 Email: [email protected]
- 📞 Phone: +86 180-5886-8393
- 💬 WhatsApp: https://wa.me/8618058868393
