Shipping & Returns

At PINEELE, we aim to ensure every customer receives their order safely, promptly, and with full satisfaction. Whether you’re purchasing a compact substation, transformer, or voltage stabilizer, we offer global delivery and reliable return services for your peace of mind.

🌍 International Shipping

We ship to over 100 countries worldwide using trusted carriers such as DHL, FedEx, UPS, TNT, and ocean freight forwarders for large equipment. All shipments are securely packed to protect your equipment during transit.

Shipping options:

Standard Delivery (7–15 business days)
Express Delivery (3–7 business days)
Sea Freight (for bulk or heavy orders, ETA varies)

Note: Customs duties and import taxes may apply depending on your country. PINEELE is not responsible for delays caused by customs clearance.

📦 Order Processing Time

Standard product orders are shipped within 3–5 working days.
Customized or bulk orders may require 7–20 working days depending on production lead time.
Tracking numbers will be provided via email once the shipment is dispatched.

🔁 Return & Exchange Policy

We are committed to your satisfaction. If for any reason you are not completely satisfied with your order, we offer the following return policy:

✅ Eligible Returns:

Damaged or defective items
Incorrect products shipped
Unopened and unused items (within 15 days of delivery)

❌ Non-Returnable Items:

Custom-made or specially configured products
Products returned after 15 days without prior approval
Items damaged due to misuse or mishandling

🛠 Return Procedure

Contact us at [email protected] with your order number, reason for return, and product photos.
Our support team will verify and issue a return authorization.
Return the product to our designated warehouse address.
Upon inspection, we will process a replacement or refund within 5–7 business days.

💬 Need Help?

If you have any questions about shipping or returns, feel free to reach out:

📧 Email: [email protected]
📞 Phone: +86 180-5886-8393
💬 WhatsApp: Click to Chat

We’re always here to support your power system projects.